Summer Sips & Samples: A Taste of PorcelainFri, June 1212 to 4 PM
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(336)-299-3030
(336)-299-3030
Contact Us
Stocking Program
(336)-299-3030
Contact Us
Carolina Custom Surfaces

Customer Buying Journey

Ever wondered what the process looks like when buying gorgeous surfaces from Carolina Custom Surfaces? Your time and satisfaction matter to us, so expect a smooth, transparent process that makes your project easy, exciting, and stress-free.

Here’s what to expect from your first meeting to the final installation.

Purchase Agreement

You’ve met with one of our surface experts, made your surface selections, shared your project goals, and contracted us to make them happen. This is where the fun starts!

Houston, We Have Contact

Your dedicated CCS project coordinator will be in touch to lock in the details and book your laser measurement. From this point on, they’re your person. Got a question? Need an update? One contact, one name, one clear line of communication.

Laser Template Measurement

Right on schedule, our laser techs arrive to measure your space with pinpoint accuracy—within 1/16 of an inch. Those measurements go straight to your coordinator, kicking off the fabrication countdown. You’re officially in motion.

You Kick Back & Relax, We'll Do The Rest

Here’s what we handle behind the scenes during your 7-day turnaround:

  • We double-check every detail from your laser template against your original order.
  • Your coordinator confirms your install date and walks you through any billing items.
  • We program your design into CAD and begin fabrication.
  • Your surfaces are precision-cut, hand-finished, and staged for installation in our 40,000 sq. ft. facility.
  • Every piece goes through a final inspection—nothing moves forward until it’s perfect for you.

All you have to do is keep an eye on your inbox. We’ll keep you in the loop every step of the way.

Surface Day!

This is it. Our install pros show up on time, bring your surfaces to life, and leave your space clean and ready to enjoy. Before they go, they’ll do a complete walkthrough with you to ensure everything looks and feels right—how you love it.

We Stand Committed

If anything feels off after installation, tell us. We’ll make it right—no runaround, no finger-pointing. We have built this business on the importance of having great relationships with our customers, and we know that your satisfaction with us is a win-win for us both.

Let’s Get Your Project Moving

Are you ready to start your own surface journey? Schedule a showroom visit or talk to a Carolina Custom Surfaces expert today. We’ll help you bring your vision to life without stress.

Let’s Get Your Project Moving

Are you ready to start your own surface journey? Schedule a showroom visit or talk to a Carolina Custom Surfaces expert today. We’ll help you bring your vision to life without stress.

Get a Free Quote

Get More Information

Our team will reach out to you shortly about the sale