Carolina Custom Surfaces

After Purchase - What To ExpectExpect

Your Guide to the Fabrication & Installation Process

1. GETTING READY FOR TEMPLATE

Cabinets Must Be Flat and Secure:

The countertop must lie flat to eliminate stress on the corners, cutouts and seams. Therefore, it is the responsibility of the contractor/homeowner to ensure that the cabinets are flat (1/8″ over 10′). All cabinets must be permanently secured to walls and/or floor. The templator will determine if you must remove appliance garages, tambour doors or cabinets that install directly to the countertop surface. We do not remove the items that are integral to your casework.

Sinks, Faucets, and Appliances:

Items to be mounted in or coordinated with the countertops must be on the job site prior to the date of field template. These include items such as sinks, faucets, soap pumps, water dispensers, cooktops, dishwashers, and refrigerators. If these items are not present for the field template, we will not be able to template your job. Changes in specifications will not be accepted after the field template is complete.

2. THE TEMPLATE APPOINTMENT

At Time of Measure/Template:

We will confirm all details of your new countertop purchase. A decision maker over the age of 18 must be present while measuring and be responsible for approving all the details of the countertop including design (color), edge, and overhangs. All items should be removed from the countertops and adjacent walls. In some cases, existing countertops will need to be removed prior to templating. This is to ensure an accurate fit of the new countertop.

Final Pricing:

Your initial purchase order is an estimate of the projected price of your project that has been based on your drawings. The final price will be determined after the field template has been completed.

IMPORTANT: Trip Charges:

A trip charge may be assessed when a job site is not ready after confirmation of measure or install schedule. If your job site is not ready for your template or install appointment please call 24 hours prior to reschedule.

3. PREPARING FOR INSTALLATION

Tear Out:

Tear out includes removal of your existing countertops and hauling the debris from the site for disposal. Typically, tear out and installation can be done on the same day. Large or complicated jobs may require more than one day and will be evaluated at the template visit. Tear Out does not include removal of tile backsplash.

Plumbing & Appliances:

Please have your water turned off at all shut off valves
and any plumbing connections to the area of
installation disconnected. Carolina Custom Surfaces
does not perform plumbing work and a licensed
plumber will need to be contracted by the customer to
reconnect once the installation is complete.

Your appliance installer must install new cooktops and
downdrafts. Carolina Custom Surfaces is free from
liability of floor damage if we are required to move your
refrigerator or stove to access the countertops.

4. SCHEDULING & INSTALLATION

Scheduling of Installation:

Once an installation date and time has been booked you will receive an email confirming all the information. If required you can request a call before the installation date to confirm the time and date of arrival. Countertops, sinks, appliances, etc. should be removed prior to installation.

At Time of Installation:

Our installers are moving heavy countertops and working with potentially dangerous tools. You should avoid the work area and provide unobstructed access when possible. Cabinet bases must be completely cleaned out with access for installers to ensure tops are properly fitted to cabinets and a proper clean up after the job is complete. Disconnecting of the sinks and/or cooktops should be done before the installers arrive. After installation, we will clean the immediate surface areas and leave the job site in “broom swept” condition. Installation of countertops is a construction process and residual dust should be expected.

Incidental Damage:

Final wall preparation (i.e. painting, wall papering, etc.) should not be completed prior to installation if at all possible. Care will be exercised during the countertop installation; however, scrapes, punctures or digs to wall surfaces are possible. These items are considered incidental damage and are your responsibility to repair. In most cases, cabinets can be easily repaired with a cabinet touch up kit. If existing tile and mirrors are being used in the new project there may be gaps underneath or at the end of the tiles or mirror. Carolina Custom Surfaces is free from liability for any damage to existing tile or mirrors.

Sign Off:

After the countertop has been installed, a decision maker over the age of 18 must be present to inspect the countertop. If applicable to your job, an installation customer approval form will be provided, which you will be asked to sign. This does not free us from any future liabilities, but acts as proof of delivery.

5. UNDERSTANDING YOUR MATERIAL

Color Variations, Movement & Pattern:

Natural Stone is composed of natural materials found in Mother Nature. Variations in the material, natural stone color, tone and pattern are inherent and unique characteristics to be expected with these products. This does not affect the product performance in any manner. These variations do not qualify for product replacement.

Seams:

Quartz, Natural Stone, Porcelain, and Solid Surface are not seamless products – seams may be visible. Where seams meet, the product pattern and tone may vary. These variations do not qualify for product replacement.

Remnants and Special Slabs:

If you have selected a remnant or special slab for your project and the material needs to be replaced at any point during the job process, it must be replaced with another remnant or special slab from, available, in stock inventory.